By appointment only
Booking & Cancellation Policy
To give every client the highest level of service, we have a policy on cancellations and no-shows. When you let us know early, we can offer your slot to another client.
Cancelling or Rescheduling
At least 24 hours’ notice
Please tell us at least 24 hours before your appointment if you need to cancel or reschedule.
A missed appointment leaves an unused slot that could have gone to another client.
If You Miss an Appointment Without Telling Us
| Appointment type | What happens |
|---|---|
| Report appointment | Your report will be emailed to you, and any further questions answered by email. Rescheduling may incur a fee. |
| Appointment with materials prepared that cannot be reused | The cost of the prepared materials will be charged. Rescheduling may incur a fee. |
| On-site appointment | Rescheduling an on-site appointment may incur a fee. |
Any applicable fees will be advised at the time of cancellation or rescheduling.
Appointment Reminders
As a courtesy, and when time allows, we send reminders by email or text message. The policy above still applies if you do not receive a reminder.
Emergencies
We understand that unforeseen emergencies happen. You can WhatsApp, SMS, email or message us on Facebook Messenger or Instagram at any time.